JENECELL (hereinafter referred to as the "Company") establishes and discloses the following personal information processing guidelines in accordance with Article 30 of the Personal Information Protection Act to protect the personal information of information subjects and to promptly and smoothly handle related grievances.
- Article 1 (Purpose of Processing Personal Information)
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The Company processes personal information for the following purposes. The personal information being processed will not be used for purposes other than the following, and if the purpose of use changes, necessary measures will be taken, such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act.
- 1. Providing responses to customer inquiries on the website and managing current status
- Article 2 (Processing and Retention Period of Personal Information)
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- 1. The Company processes and retains personal information within the retention and use period of personal information according to laws or the retention and use period of personal information consented to when collecting personal information from information subjects.
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2. The processing and retention period is as follows.
- Up to 2 years from the date of receipt of customer inquiries on the website
- Article 3 (Provision of Personal Information to Third Parties)
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The Company uses personal information within the scope notified in advance and, in principle, does not use it beyond that scope or disclose personal information externally without prior consent from the information subject. However, exceptions are made in the following cases:
- When the information subject has consented in advance
- When there is a request from investigative agencies in accordance with procedures and methods stipulated by law or for investigative purposes
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The Company uses personal information within the scope notified in advance and, in principle, does not use it beyond that scope or disclose personal information externally without prior consent from the information subject. However, exceptions are made in the following cases:
- Article 4 (Entrustment of Personal Information Processing)
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- In principle, the processing of personal information is not entrusted without the user's consent. However, the Company may entrust personal information to other companies for management within a limited scope for smooth and improved customer service. When concluding an entrustment contract, the entrusted party, details of entrusted work, entrustment period, contents of the entrustment contract (stipulating compliance with laws related to personal information protection, prohibition of provision of personal information to third parties and assumption of responsibility, etc.) and matters related to safe management of personal information will be notified through notices and the personal information processing policy, and prior consent will be obtained when necessary.
- Article 5 (Rights, Duties and Exercise Methods of Information Subjects)
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1. Information subjects may exercise the following rights related to personal information protection against the Company at any time.
- Request to view personal information
- Request for correction in case of errors, etc.
- Request for deletion
- Request to stop processing - 2. The exercise of rights under Paragraph 1 can be made to the Company in writing, by phone, or by email, and the Company will take action without delay.
- 3. If an information subject requests correction or deletion of errors in personal information, the Company will not use or provide the personal information until the correction or deletion is completed.
- 4. The exercise of rights under Paragraph 1 can be made through an agent such as a legal representative of the information subject or an authorized person. In this case, a power of attorney in accordance with Form No. 11 attached to the Enforcement Rules of the Personal Information Protection Act must be submitted.
- 5. Information subjects shall not infringe on the personal information and privacy of the information subject themselves or others processed by the Company in violation of the Personal Information Protection Act and other related laws.
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1. Information subjects may exercise the following rights related to personal information protection against the Company at any time.
- Article 6 (Personal Information Items Processed) The Company processes the following personal information items.
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1. Providing responses to customer inquiries on the website and managing current status
- Required items: Name, Contact information (phone number, email address), Company name
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2. The following personal information items may be automatically generated and collected during the use of Internet services.
- IP address, cookies, MAC address, service usage records, visit records, adverse usage records, etc.
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1. Providing responses to customer inquiries on the website and managing current status
- Article 7 (Destruction of Personal Information)
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- 1. The Company destroys the personal information without delay when it becomes unnecessary, such as when the retention period of personal information has elapsed or the purpose of processing has been achieved
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2. The procedures and methods for destroying personal information are as follows.
- Destruction Procedure
The Company selects personal information for which reasons for destruction have occurred and destroys the personal information with the approval of the Company's personal information protection officer.
- Destruction Method
Personal information printed on paper is destroyed by shredding with a shredder or incineration. Personal information stored in electronic file format is deleted using technical methods that cannot reproduce records.
- Article 8 (Measures to Ensure Safety of Personal Information)
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- The Company is taking the following measures to ensure the safety of personal information.
- 1. Administrative measures: Establishment and implementation of internal management plans, regular employee training, etc.
- 2. Technical measures: Access authority management of personal information processing systems, etc.
- Article 9 (Matters Concerning Installation, Operation and Rejection of Automatic Personal Information Collection Devices)
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- 1. The Company uses 'cookies' that store and retrieve usage information from time to time to provide individualized customized services to users.
- 2. Cookies are small amounts of information sent by the server (http) used to operate a website to the user's computer browser and may be stored on the hard disk inside the user's PC computer.
- 3. Purpose of using cookies: Used to provide optimized information to users by identifying visits and usage patterns, popular search terms, secure access status, etc. for each service and website visited by users.
- 4. Installation, operation and rejection of cookies: Cookie storage can be rejected through option settings in the Tools > Internet Options > Privacy menu at the top of the web browser.
- 5. Rejecting cookie storage may cause difficulties in using customized services.
- Article 11 (Methods of Relief for Infringement of Rights and Interests)
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- Information subjects may inquire about damage relief and consultation regarding personal information infringement at the following institutions. (The following institutions are separate from the Company, so please contact them if you are not satisfied with the Company's own personal information complaint handling and damage relief results or if you need more detailed assistance)
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1. Personal Information Infringement Report Center (operated by Korea Internet & Security Agency)- Jurisdiction: Reporting personal information infringement facts, consultation applications
- Website: privacy.kisa.or.kr
- Phone: (without area code) 118
- Address: 3F Personal Information Infringement Report Center, 9 Jinheung-gil, Naju-si, Jeollanam-do (58324) (Bitgaram-dong 301-2) -
2. Personal Information Dispute Mediation Committee
- Jurisdiction: Personal information dispute mediation applications, collective dispute mediation (civil resolution)
- Website: www.kopico.go.kr
- Phone: (without area code) 1833-6972
- Address: 12F Government Seoul Complex, 209 Sejong-daero, Jongno-gu, Seoul (03171) -
3. Supreme Prosecutors' Office Cybercrime Investigation Division: 02-3480-3573 (www.spo.go.kr)
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4. National Police Agency Cyber Safety Bureau: 182 (cyberbureau.police.go.kr)
- Article 12. Changes to the Privacy Policy
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- This privacy policy is effective from April 3, 2026.